Question 1

I am on my way to the boat, but I am running late. Can you hold the boat for me?

Accepted Answer

The short answer is no! Every cruise has a stated departure time. You can board the boat up to 30–45 minutes in advance of departure time. Every one of our cruises must leave at its scheduled departure time. We urge you to arrive early and to leave in plenty of time for traffic and parking. The Florida area can get very congested, and there is occasional construction traffic. If you miss the boat for any reason, there are no refunds or rescheduling, so please don't miss the boat.

Question 2

Where do I park?

Accepted Answer

In your booking email, you should receive a 1402 Lakeshore Blvd St. Cloud, FL 34769 address that will take you to the boat ramp restroom building. To the left of that building, there is parking available. If that parking lot is full, refer to the picture diagram below for more parking areas and options.

Question 3

Where do we board?

Accepted Answer

We board right in front of St. Cloud Marina, next to Crabby Bills Restaurant. We ask that you arrive 30 minutes early to park, board, and check in.

Question 4

Are you wheel chair and power chair accessible?

Accepted Answer

Yes! We have a ramp that you can use to get in and out of the boat safely, and there are ramps to come down to the marina on either side of the sea wall.

Question 5

Will I be booked with other guests?

Accepted Answer

Yes, unless you book a private charter.

Question 6

Are cruises for all ages?

Accepted Answer

Yes! Children of all ages are welcome aboard. Children 2 and under are free. They will not need to wear a life jacket while on board.

Question 7

Can I bring drinks and snacks on board?

Accepted Answer

No! We have drinks, alcohol, and chips for sale on board. Food is allowed on the Salty Wench but not on the Pearl.

Question 8

Can I decorate the boat?

Accepted Answer

Yes! But for private charters only. We can work with you to get the boat decorated for whatever occasion you'd like. This includes birthdays, anniversaries, holidays, and more!

Question 9

Am I allowed to bring my pets/service animals?

Accepted Answer

Unfortunately, due to insurance reasons, we are not allowed to have animals on the vessel, even if they are certified service animals. We are sorry in advance for this inconvenience.

Question 10

Cancellation, rebooking, and rain policy

Accepted Answer

Cruises depart rain or shine. For most cruises, we can still depart safely in light rain, but if thunderstorms are near, we will likely attempt to wait a few minutes for them to pass or cancel that day's cruise. However, we are in the tropics, so occasionally heavy rain or storms can appear without much or no warning, and in that case, we will do our best to contact you promptly using the contact information provided during your ticket purchase. We believe you can have a great time whether it rains or shines, so our trips still depart in light rain. The captain will only cancel the tour when there are prolonged conditions that make the trip unsafe. Please remember that an afternoon or evening thunder and lightning storm is absolutely normal every day of the summer in Florida. They usually pass within 30–60 minutes. We will monitor the weather closely to see if that day’s regular storm is passing or if we need to cancel.   If the captain cancels the cruise, you will be given the option to rebook for another trip or receive a refund.   The captain has the right to cancel the cruise at any time, even with no notice, to keep people safe.   There is a 72-hour cancellation and rebooking policy. You may reschedule or rebook your cruise if you let us know 72 hours prior to the trip. If you call 2 hours prior to the trip and say it's raining here and we want to reschedule or cancel, you will not be allowed unless the captain cancels the trip. There are many times when it is raining at your house but not at the lake where the boat is. Safety comes first with us, and we will never put you in harm's way. The captain doesn't want to go out on stormy days either, so no worries.   Don't always trust the weather apps! Feel free to call us and ask about our weather forecast.     Florida has a sub-tropical climate; if tour companies cancelled every time it rained, there would be no tour companies left in business. Please consider this when booking, and consider similar tourism businesses like theme parks, airlines, etc. They sometimes have to wait for weather, but like everywhere, weather is beyond the control of the company, and refunds are not given due to weather unless the captain cancels the trip. We do our best to run our cruises as promised, but there are times when we have to delay them. Here is what to expect if there is inclement weather when you arrive for your tour:   We will wait 15 minutes past a lightning strike within 10 miles.   Cruises may be delayed past their initial start time. Please be prepared to wait.   Many people have driven a long way or have flights home, so we will wait for the weather to clear and start the cruise when it is safe to do so.

Question 11

How many people can the boat take?

Accepted Answer

Pearl, Queen of the Lake She can take a maximum of 125 passengers for our public cruises; we cut it off at 80, but for private charters, you can have 100–125 passengers. Salty Wench  She can take a maximum of 30 passengers for our public cruises; we cut it off at 20, but for private charters, you can have 25–30 passengers.

Question 12

Is the entrance to the boat a free floating dock or a solid one?

Accepted Answer

When water levels are higher, we tie up on the solid sea wall. If water levels are low, we tie up at the floating dock to the left. If you are in a wheel chair or power chair, please notify us in advance so we can accommodate you ahead of other guests boarding.

Question 13

Do you play music?

Accepted Answer

Yes! We have a playlist that plays in the background during our public boat rides. The music plays at a moderate volume. We do not do song request unfortunetly.  During private charters only, you can Bluetooth your phone to our radio to play your own music.

Question 14

Where does the boat go during the trip?

Accepted Answer

The boat takes you around East Lake Toho. Our course changes depending on what charter we are doing and how the wind and waves are behaving on the lake.

Question 15

Is smoking allowed?

Accepted Answer

No! Any smoking of any kind even vapes are not allowed on the boat.

Question 16

Is there a restroom on board?

Accepted Answer

Yes! We have a single unisex bathroom on board the boat in the back behind the helm area. It is a boat bathroom so what that means is you can not flush toilet paper or any other products down the toilet.

Question 17

Do you offer any discounts or coupons?

Accepted Answer

We currently do not offer any discounts or coupons of any kind. We are the most cheapets cruise out here in central florida and being a small family owned business we consider that our price is a discount to everyone.